Returns & Exchanges
At LEBRAND, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn and original-tagged items. Our streamlined process ensures that your exchange or refund is handled with the same care as our craftsmanship.
Return Process
- 1.Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached to the garments.
- 3.Label and Ship
Affix the prepaid shipping label provided in your portal confirmation to the outside of the box and drop it off at any authorized courier location.
- 4.Quality Check and Refund
Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.