Frequently Asked Questions
Everything you need to know about your LEBRAND experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and local customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, jewelry and intimate apparel cannot be returned unless faulty.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
LEBRAND accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for personalized advice.
Are your materials sustainably sourced?
At LEBRAND, we are committed to conscious fashion. We prioritize high-quality, natural fibers and work exclusively with manufacturers who adhere to ethical labor practices and environmental standards.